Terms & Conditions

These Terms of Service (“Terms”) govern your access to and use of websites, mobile experiences, and online services operated by FAVOUR NYC LLC dba M'RHEN (“M’RHEN,” “we,” “us,” or “our”) (collectively, the “Site”), as well as your purchases from us.

By accessing the Site or purchasing from us, you agree to these Terms and our Privacy Policy and Returns Policy (together, the “Agreement”). If you do not agree, do not use the Site.

Our store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to sell products and services.

Eligibility & Account

You must be the age of majority in your state or country (or have parental consent) to use the Site. You are responsible for the confidentiality of your account credentials and for all activity under your account. We may refuse service, close accounts, or cancel orders at our discretion.

Acceptable Use

You agree not to: (a) violate laws; (b) infringe intellectual-property, privacy, or publicity rights; (c) post or transmit malware, scraping, or automated access; (d) attempt to circumvent security; (e) use the Site to harass, defame, or discriminate; or (f) resell or exploit the Site without our written consent.

Products, Pricing & Availability

We strive for accuracy, but errors may occur (e.g., descriptions, images, pricing, availability, shipping times). We may correct any errors and cancel orders affected by them, even after submission, and will refund amounts charged for any canceled order.

Colors may vary by screen/device. We may limit quantities, discontinue items, or restrict sales by region or customer.

Orders, Payment & Tax

Order Acceptance. Your order is an offer to purchase. We may accept or reject at our discretion. Acceptance occurs when we send a shipping confirmation.

Payment. You authorize us (and our payment processors) to charge your selected payment method. We may use third-party fraud screening and decline suspicious transactions.

Taxes & Duties. Prices typically exclude sales tax, VAT, import duties, or other fees unless stated. You are responsible for all applicable taxes/fees not collected at checkout.

Pre-Orders. Estimated ship dates are not guarantees. We may adjust schedules or cancel pre-orders with a refund.

Shipping, Risk of Loss & Title

We ship to the address you provide. Risk of loss and title to products pass to you upon our delivery to the carrier. Please inspect packages on arrival and notify the carrier and us promptly of damage or loss.

Returns & Exchanges

Your purchase may be eligible for return or exchange only as described in our Returns Policy. Items must meet stated conditions and timelines. Refunds are issued to the original payment method unless otherwise noted. Original shipping fees may be non-refundable unless required by law.

Promotions, Gift Cards & Credits

Promotions may have additional terms. We may modify or end a promotion at any time. Gift cards and store credits are single-merchant instruments redeemable only at M’RHEN and are not reloadable, returnable for cash (except where required by law), or transferable for value.

Optional Tools & Third-Party Links

We may provide access to third-party tools, apps, or links “as-is” without warranties. Your use is at your discretion and subject to those third parties’ terms and policies. We are not responsible for third-party content, products, or services.

User Content; Feedback; Reviews

If you submit or post content (e.g., reviews, photos, comments, social tags) (“User Content”), you grant M’RHEN a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, publicly perform and display, and create derivative works from such User Content in any media for marketing, promotional, and operational purposes. You represent you own or control the rights to your User Content and that it does not infringe or violate third-party rights or laws. We may remove content at any time.

DMCA/Notice. If you believe material on the Site infringes your copyright, email info@mrhen.com with: (a) your signature; (b) identification of the work and the infringing material; (c) contact info; (d) a statement of good-faith belief; and (e) a statement under penalty of perjury that your notice is accurate and you are authorized to act.

Intellectual Property

All content on the Site (including text, photographs, graphics, logos, trademarks, service marks, designs, software, and code) is owned by or licensed to M’RHEN and protected by law. Except as expressly allowed, you may not copy, distribute, modify, or create derivative works without our prior written consent.

Privacy

Your submission of personal information via the Site is governed by our Privacy Policy. Please review it to understand our practices.

Errors, Availability & Changes

We may update, suspend, or discontinue the Site (or any part) without notice. We do not undertake to update information except as required by law.

SMS/Mobile (optional—include only if you plan to use SMS)

By enrolling in M’RHEN SMS updates, you consent to receive autodialed or prerecorded marketing and transactional texts at the number you provide. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP; for help, reply HELP. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for details.

Disclaimer of Warranties

EXCEPT AS OTHERWISE REQUIRED BY LAW, THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow limitations on implied warranties; some limitations may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, M’RHEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, OR DATA; OR REPLACEMENT COSTS, ARISING FROM OR RELATED TO THE SITE, PRODUCTS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, THE TOTAL AGGREGATE LIABILITY OF M’RHEN FOR ALL CLAIMS RELATING TO THE SITE, PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO M’RHEN FOR THE PRODUCT(S) AT ISSUE IN THE 12 MONTHS PRECEDING THE CLAIM; OR (B) USD $100.

Some jurisdictions do not allow exclusion or limitation of certain damages; some limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless M’RHEN and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your breach of these Terms; (c) your violation of law or third-party rights; or (d) User Content you submit.

Force Majeure

We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, labor or supply issues, utility or communications failures, cyberattacks, government actions, or similar events.

Governing Law; Forum (NY)

These Terms are governed by the laws of the State of New York, without regard to conflicts of laws principles. Venue and jurisdiction for any action not subject to arbitration (see §19) will be exclusively in the state and federal courts located in New York County, New York, and you consent to personal jurisdiction there.

Arbitration & Class-Action Waiver (recommended; can remove if you prefer court only)

PLEASE READ THIS SECTION CAREFULLY. It affects your rights.

Arbitration. Except for small-claims court or claims for injunctive relief, any dispute arising out of or relating to these Terms, the Site, or your purchase will be resolved by binding arbitration administered by JAMS under its applicable rules. One arbitrator; venue New York, NY; English language.

Class-Action Waiver. Disputes will be handled only on an individual basis. Class actions, consolidated actions, and representative proceedings are not permitted.

30-Day Opt-Out. You may opt out of this arbitration section by emailing info@mrhen.com within 30 days of your first acceptance of these Terms, stating your full name, email, phone, and a clear request to opt out of arbitration.

Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any conduct we believe violates these Terms or is otherwise harmful. Sections that by their nature should survive (e.g., IP, disclaimers, limitations, indemnity, governing law, arbitration) will survive termination.

Assignment

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. You may not assign these Terms without our prior written consent.

Severability; No Waiver

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right is not a waiver.

Changes to These Terms

We may update these Terms by posting a revised version on the Site with a new Effective Date. Your continued use after changes post constitutes acceptance.

Contact

FAVOUR NYC LLC d.b.a M'RHEN
Email: info@mrhen.com
Address: 400 Park Ave S, 25Fl New York, NY 10016, USA